// Real-time customer behavior tracking
class CustomerQualityTracker {
  constructor() {
    this.behaviorData = {};
    this.qualityThresholds = {
      highQuality: 80,
      mediumQuality: 60,
      lowQuality: 40
    };
  }

  trackBehavior(customerId, event) {
    const timestamp = Date.now();

    if (!this.behaviorData[customerId]) {
      this.behaviorData[customerId] = {
        sessionStart: timestamp,
        events: [],
        qualityScore: 50
      };
    }

    this.behaviorData[customerId].events.push({
      type: event.type,
      timestamp: timestamp,
      data: event.data
    });

    // Update quality score in real-time
    this.updateQualityScore(customerId);
  }

  updateQualityScore(customerId) {
    const data = this.behaviorData[customerId];
    let score = 50; // Base score

    // Time on site scoring
    const sessionTime = Date.now() - data.sessionStart;
    if (sessionTime > 120000) score += 10; // 2+ minutes

    // Page views scoring
    const pageViews = data.events.filter(e => e.type === 'page_view').length;
    score += Math.min(pageViews * 3, 15);

    // Product detail views
    const productDetailViews = data.events.filter(e => e.type === 'product_detail_view').length;
    if (productDetailViews > 0) score += 10;

    // Size guide usage
    const sizeGuideUsed = data.events.some(e => e.type === 'size_guide_view');
    if (sizeGuideUsed) score += 15;

    // Form completion speed
    const formEvents = data.events.filter(e => e.type === 'form_completion');
    if (formEvents.length > 0) {
      const completionTime = formEvents[0].data.completionTime;
      if (completionTime < 30000) score -= 10; // Too fast, likely spam
      if (completionTime > 60000 && completionTime < 300000) score += 5; // Thoughtful completion
    }

    data.qualityScore = Math.max(0, Math.min(100, score));

    // Trigger automated actions based on score
    this.triggerQualityActions(customerId, data.qualityScore);
  }

  triggerQualityActions(customerId, score) {
    if (score >= this.qualityThresholds.highQuality) {
      this.applyHighQualityTreatment(customerId);
    } else if (score >= this.qualityThresholds.mediumQuality) {
      this.applyMediumQualityTreatment(customerId);
    } else if (score >= this.qualityThresholds.lowQuality) {
      this.applyLowQualityTreatment(customerId);
    } else {
      this.applyRejectionProtocol(customerId);
    }
  }

  applyHighQualityTreatment(customerId) {
    // Priority processing, free shipping offers, premium support
    this.sendPersonalizedOffer(customerId, 'premium');
  }

  applyMediumQualityTreatment(customerId) {
    // Standard processing with confirmation call
    this.scheduleConfirmationCall(customerId);
  }

  applyLowQualityTreatment(customerId) {
    // Require advance payment, extended verification
    this.requireAdvancePayment(customerId);
  }

  applyRejectionProtocol(customerId) {
    // Polite rejection or educational content
    this.sendEducationalContent(customerId);
  }
}